Effective Date: October 10, 2025
Privacy Policy
MonstarX ("we", "our", or "us") is an AI-powered product development platform operated by Monstar Lab Pte Ltd, a company incorporated in Singapore and located at 9 Straits View, Marina One West Tower, #05-07, Singapore 018937.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use MonstarX (the "Service"), including our website and web application at https://monstarx.com.
By using MonstarX, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide a secure, efficient, and personalized experience when you use MonstarX.
a. Information You Provide
- Account Information: When you sign up using Google or another method, we may collect your name, email address, company, and profile photo.
- Project Data: This includes any text, prompts, code, or documents you upload, enter, or generate within the platform.
- Support Requests: When you contact us, we collect your contact details and message content to respond effectively.
b. Information We Collect Automatically
- Usage Data: Information about how you interact with the Service (e.g., pages visited, project creation frequency, feature usage).
- Device and Log Data: IP address, browser type, operating system, and timestamps for security and analytics purposes.
- Cookies and Analytics: We use cookies and analytics tools (e.g., Google Analytics) to understand user behavior and improve performance. You can disable cookies in your browser settings.
2. How We Use Your Information
We use your information responsibly and only for legitimate business purposes, including:
- To operate, maintain, and improve MonstarX.
- To provide customer support and respond to your inquiries.
- To personalize your experience and improve platform functionality.
- To ensure security, detect fraud, and prevent abuse.
- To analyze usage trends and performance metrics.
- To communicate with you about product updates, new features, or service changes (you may opt out anytime).
- To comply with applicable legal obligations.
3. How We Handle AI Data and Content
MonstarX uses AI to assist in ideation, design, and code generation. We take data confidentiality seriously.
- Your Inputs and Outputs: Your prompts, generated results, and project data remain private and are not used to train any public AI models.
- Internal Model Improvement: We may use aggregated, anonymized usage patterns to enhance system performance—but not your specific project data.
- Enterprise Security: For enterprise users, all data and AI interactions are contained within secure environments. Optional private model instances can be deployed on dedicated infrastructure.
Your creative work belongs to you. We do not claim ownership over your project content.
4. Data Retention and Deletion
We retain your data for as long as your account remains active or as required for legitimate business or legal purposes.
When you delete your account:
- All personal and project data associated with your account will be permanently removed from our active systems within a reasonable period.
- Backup copies may remain temporarily for operational recovery, after which they are securely deleted.
You can request deletion anytime by contacting [email protected].
5. Data Sharing and Third Parties
We do not sell, rent, or trade your personal data.
We may share data only with:
- Trusted service providers (e.g., cloud hosting, analytics, customer support) who process data on our behalf under strict confidentiality agreements.
- Legal authorities if required by law, regulation, or valid legal process.
All third-party providers are required to maintain strong data protection and comply with PDPA, GDPR, and equivalent international standards.
6. Data Security
Your security is our top priority.
We use industry-standard safeguards including:
- Data encryption in transit (TLS/SSL) and at rest.
- Access control and authentication mechanisms.
- Continuous security monitoring and vulnerability testing.
- Enterprise-grade infrastructure and compliant cloud providers.
Despite our best efforts, no online platform is completely immune to risk. In the event of a data breach, we will notify affected users in accordance with applicable laws.
7. International Data Transfers
Your data may be processed and stored on servers located outside your country of residence, including in Singapore and other jurisdictions where our cloud providers operate.
We ensure that all international transfers comply with applicable data protection laws, including the use of Standard Contractual Clauses (SCCs) and equivalent mechanisms for secure data transfer.
8. Your Rights
Depending on your location, you may have the right to:
- Access and obtain a copy of your personal data.
- Request correction or deletion of inaccurate or outdated data.
- Withdraw consent at any time.
- Request restriction of processing or object to processing.
- Port your data to another provider where technically feasible.
To exercise any of these rights, contact us at [email protected].
9. Children's Privacy
MonstarX is not intended for children under 16 years of age.
We do not knowingly collect or store personal data from minors. If you believe a child has provided us with personal data, please contact us immediately to request deletion.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect product changes, legal requirements, or improvements to our practices.
The updated version will always be posted on this page with a new effective date.
If changes are significant, we'll notify you through email or within the platform before they take effect.
11. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:
Monstar Lab Pte Ltd
9 Straits View, Marina One West Tower, #05-07
Singapore 018937
📧 [email protected]
In Summary
We built MonstarX to help people build products faster — not to sell or misuse your data. Your privacy, trust, and creative work matter deeply to us. We'll continue to improve our security and transparency as MonstarX evolves.